Privacy notice

In short. When you write to us, we use your email address and message only to answer you. A few trusted services help us deliver and read your message. A person reads and approves every reply. We keep messages for up to 12 months after your question is closed. This website uses no cookies, no analytics and no advertising. You can ask us to see, correct or delete your data at any time.

1. Who we are

This website and the support email are run by Imran Qureshi, Row House No. 6, Valvan, Lonavala, Maharashtra 410401, India. Email: support@contactimran.com. We decide how your data is used, so we are responsible for it (the “controller” or “data fiduciary”).

2. What this notice covers

This notice covers this website and messages you send us: through the form here, by email, or from the “contact us” button inside an app. It does not cover the apps themselves. Each app has its own privacy policy, linked from its App Store and Google Play page. That policy explains the advertising, analytics and purchases inside the app.

3. What we collect

From the contact form: your email address, the app and phone type you choose, whether it is a support or an advertising question, and your message.
From an email sent inside an app: your email address and message, and the technical details the app adds so we can help: the app and its version, your phone model and its system version.
When you visit any page: like every website, the server records your IP address, browser type, the page you asked for and the time. This is used only to deliver the site and keep it safe.

We do not ask for your name, phone number, age or location. Please do not send private details we do not need, such as health information.

This website sets no cookies, runs no analytics and shows no advertising.

4. Why we use it

To answer your question, fix the problem you report, and reply to you.
To improve the apps: when you report a bug, a summary of it may go into our private bug list.
To keep the website working and safe, for example to block abuse.

We never sell your data, and we never use it for advertising.

Our legal reasons. For visitors in the European Union and the United Kingdom: answering you is a step you asked us to take, and keeping the site and our support working is our legitimate interest (GDPR Article 6(1)(b) and (f)). In India: you share this information with us yourself, for the purpose of getting help.

5. Who helps us

We use these services to receive, store and answer your message. Each one handles your data only to provide its service to us.

Formspree (United States): receives the contact form and passes it to our email.
Cloudflare (United States): delivers our email and our web address.
Google (Gmail, United States): our email inbox.
Anthropic (United States): an AI service that suggests a draft reply. A person reads and approves every reply before it is sent. Anthropic does not use your message to train its models.
Slack (United States): where we see new messages and approve replies.
GitHub (United States): our private bug list, if you report a problem.
Contabo (Germany): the server that runs this website and our support tools.

We may also share data if the law requires it, or to protect our rights and our users.

6. Data sent to other countries

Several of these services are in the United States. When data from the European Union or the United Kingdom goes there, we rely on the protections those services provide: the EU–U.S. Data Privacy Framework where the service is certified under it, and otherwise the European Commission’s Standard Contractual Clauses.

7. How long we keep it

Support messages: up to 12 months after your question is closed. We keep them longer only if the law requires it, or to deal with a dispute.
Website server records: kept only as long as needed to run the site and keep it safe. We do not copy them into any database.

8. Your rights

You can ask us to:

tell you what data we hold about you, and give you a copy;
correct it;
delete it (see Delete my data);
stop or limit how we use it, or object to it.

Write to support@contactimran.com from the email address you used with us. It is free. We reply within 3 business days and complete your request within 30 days. If we need more time, we tell you why.

9. Complaints

Grievance Officer: Imran Qureshi, support@contactimran.com, at the address in section 1. Please write to us first; we resolve complaints within one month.

You can also complain to a data protection authority: in the European Union, the authority in your country; in the United Kingdom, the Information Commissioner’s Office; in India, the Data Protection Board of India.

10. Children

This website is not meant for children. If you are under 18, please ask a parent or guardian to write to us for you. If we learn that a child has sent us personal data, we delete it.

11. Keeping your data safe

The website is served only over encrypted connections, and only we can open the inbox and tools that hold your messages. No method is perfect, but we work to protect your data.

12. Changes

If we change this notice, we update the date at the top of this page.